Blaenk Denum

After waiting a long 5 months for DreamHost to straighten out the problems with my slow site I decided to file a support ticket. The reason I hadn’t done so before was because I know that they’re up and down sometimes, they even have a site devoted to that called DreamHost Status. and because I’m a loyal DreamHost customer and have been for 2 years I decided I would give them some time to fix their problems. A couple months went by, like 2 or 3, and I was beginning to get frustrated. The problems weren’t that bad back then, my site was slow but it would eventually load, and it wasn’t all the time. I figured that with this type of inconsistent problem, if I had filed a support ticket then, my problem would easily be dismissed as a problem on my end, either with my connection or with my site’s code. I was positive this wasn’t the problem though because before, my site loaded near instantly. In fact I began to notice my blaenkdenum.com sites were slower after, well, I got that domain name and hosted them with DreamHost. I was assigned to the rizzo file server, which I didn’t know at the time, and since then I’ve been experiencing problems.

Recently, the last 2 months or so my site, if you hadn’t noticed, has been nearly inaccessible. At times it would literally take 4 minutes before it even began rendering. For this reason I was thinking it might have to do with the domain name, but I eventually dismissed that theory since I have the domain registered with DreamHost themselves. I eventually got really pissed off because my site was completely inaccessible and I decided to file a support ticket. The first guy took the easy way out and blamed it on the SQL server. Obviously I got even more pissed off but coincidentally an hour after that, my site seemed faster. That was when I posted the “Site is Loading Faster Than Ever” post which apparently was short lived.

Fortunately a nice person at DreamHost, Brian, was kind enough to reply despite having no obligation to as far as I can tell to tell me that the problems were actually caused with the file server and said that they were currently being fixed but that he was also looking to move me away from that file server. He also gave me information on what cluster I’m on, mail server, SQL server, web server, and dataglob, as it all seemed really confusing to me.

So now I’m on a new file server and everything seems faster than ever, nice and smooth. I hope it stays this way for a long time if not forever, and I hope I have a nicer experience on this file server than the other, and already it’s proving to be true.